Frequently Asked Questions
Dock to Dock
- if you have a business dock, please choose this option when you
enter the shopping cart.
- when you need
your product lowered to the ground, please choose "Lift
Gate" when you enter the shopping cart.
We are able to
get you a quote on indoor delivery on the Browning gun safes.
Please call 1 (877) 442-9964. All other products are less than 100
lbs and will be shipped UPS or FedEx.
We have warehouses throughout the
United States. We send your order immediately to
the warehouse nearest you. On products under
100lbs, products should arrive in two weeks. Browning gun
safes are all custom made in the Browning Pro-Steel factory in
Utah. Depending on demand delivery can take 4-8 weeks. When you
order, we can give you an idea of delivery time. If you have
questions about any of the
above please email
Return policy & warranty information ---
If at all possible
inspect your merchandise at the time of delivery. It is your right, and
the delivery person should wait. If the merchandise is defective
or damaged, please refuse it. If you discover a defect or damage
after the delivery person leaves, you must contact us within seven days of your receipt of
your product. If you determine your product is defective or damaged later
than seven days of receipt of product, it is a warranty issue and you must contact the
Within the first
7 days of receipt of the product, If you believe the product is
defective, we will ask the manufacturer to speak to you.
If the manufacturer determines the product is defective, then we will arrange for a full credit or replacement
upon return of the product.
Within the first
7 days of receipt of the product, if you
refuse your shipment because it was damaged or determine it was damaged
after opening the box, we will issue a full credit
or replacement safe.
Please shop carefully,
returns are not permitted if the merchandise is not
If you cancel your order
before it ships, there is a $25 cancellation fee to cover our credit
card processing cost.
We must be informed of
all returns. Please e-mail customer
service or call 1 (877) 442-9964 to inform us of your return.
We will issue a Return Authorization Number and give you the address
where you can return the product. No returns will be accepted without
a Return Authorization Number.
do I contact for warranty related issues?
Please contact the
manufacturer for all warranty related issues:
credit cards do you accept?
We currently accept
credit card payments from Visa, Mastercard, American Express, and
it safe to order online with a credit card?
All transactions at
this site are conducted over a secure encrypted connection. This
means that all personal data is encrypted before it is sent
between your computer and our server. Every transaction you make
with us is 100% safe and you pay nothing if unauthorized charges
are made to your credit card. The security of our
site has been verified by SecurityMetrics and GeoTrust.
are our payment options?
You may order
online or by phone using Visa, Mastercard, American Express, or
Discover. You may also pay by mailing a check with a Purchase
Order. To create a purchase order, complete all the information on
the shopping cart checkout pages and then print the order page
instead of submitting it.
Mail the printed
order form along with your check or money order to:
178 S Portage Street
Westfield NY 14787
your company issue a purchase order with payment terms?
PURCHASE ORDERS are accepted from
schools, churches and government agencies with 30 day payment terms.
We will consider accepting a Purchase Order from established companies
with an agreement that 50% of the charges will be paid at the time of
order, and the other 50% paid when the product is delivered. Please
contact us for more information.
Replacement keys and lost combinations ---
Where can I
purchase replacement keys for my Safe?
We take security
seriously! Sending replacement keys is a potential vulnerability
to the security of your safe, and therefore, we refer all requests
for replacement keys directly to the manufacturer.
here to retrieve a lost combination or order a replacement key
Please do not call
us regarding replacement keys or forgotten combination orders. We do
not have any information about keys or combinations. Any questions, concerns, etc. should be
directed to the manufacturer.
Other frequently asked questions ---
I change my order after I've placed it?
Our orders are
often processed very quickly. If you would like to make a change
or cancel your order, please contact us as soon as possible and we
will try to accommodate your needs. If your safe has already
shipped, you will be responsible for paying shipping both ways and a 20%
I be charged sales tax?
We are required to
charge sales tax to any delivery in New York State.
About AmericanSafeStore.com ---
is owned and operated by Spann Safes aka Spann Enterprises LLC. We are an
authorized distributor of Browning, Sentry, FireKing, Cannon,
American Security, PermaVault,
SecureLogic and Cannon/GunVault Safes.
178 S Portage Street
Westfield, NY 14787
1 (877) 442-9964
Tel: 1 (877) 442-9964
Note: Please do
not send return merchandise to the above address. All return
shipments are made directly to the manufacturer's warehouse with a
Return Authorization Number. Contact us for return
and replacement instructions.
you do not find the answer here, please email us firstname.lastname@example.org
or call us at: 1 (877) 442-9964